ConnectCarolina – Human Resources and Student Administration

What is changing

Duo released an updated version of its web-based prompt. The updated version has a different look with some changes in functionality so the change will be noticeable to faculty, staff, and students. 

Who this change affects

• Current students accessing “Make a Payment/Pay Bills/Manage Student Finances/eRefund” in the Student Center in ConnectCarolina.
• Current employees accessing their W2s or changing bank account information in “My Pay and Taxes” in ConnectCarolina.
• Prior employees accessing their W2s in “My Pay and Taxes” in ConnectCarolina.

When the change is happening

You will see the new Duo prompt beginning March 25, 2024.

Noteworthy aspects of the change

• If you are accessing your direct deposit, W2 or paying a bill and have not already verified your identity with Duo when you log in to ConnectCarolina, you will notice the Duo page is hosted by duosecurity.com. 
• Updated buttons provide clarity on information you are about to view. 

Current Duo prompt

Updated Duo prompt

Verify if the device you are on is your own or a device other people have access to. 

Updated buttons

When accessing direct deposit, W2, or Pay Bills if you have not already authenticated with Duo you are prompted to do so.