Project Calendar

Phase 1: Building out TeamDynamix

Target Dates: 1/2/24 – 7/10/24

Configuring TeamDynamix

• Administrator training & core configurations: January – March
• Portal: Late March – Early June
• Knowledge Base: Early April – Go Live
• Service Catalog: Early April – Go Live
• Ticketing: Early April – Early June
• Change Management: Early April – Early June
• Chatbot: Early May – Early July
• Reporting: Mid May – Go Live

TeamDynamix Integrations

• LDAP and Grouper: Early April – Mid May
  • User and group management
• CCI & CRC: Mid April – Late May
  • Fixably, Safeware, and Lenovo for Computer Repair Center and CCI services
• Service Accounts: Mid April – Late May
  • Creation and distribution of service accounts for select TDX API integrations
• Canonical Data Sources: Mid April – Late May
  • Includes SPOTS, CBM, Chartfield strings, HR Officers, etc.
• xMatters: Mid May – Mid June
• ITS Service Status: June

ServiceNow Closeout

• Investigate ServiceNow data archive requirements & structure: May – Go Live

Training & Access

• Agent Training: Mid June – Go Live
• TeamDynamix Agent Early Access: 2-3 weeks before Go Live
• TeamDynamix Go Live: July 10, 2024

Phase 2: Closing out ServiceNow

Target Dates: 7/10/24 – 9/6/24

ServiceNow Closeout

• Configuring TeamDynamix Asset module (Phase 2)
• Closing out ServiceNow contract and use
  • Creating ServiceNow data archive

TeamDynamix Continued Buildout

• Asset Management: Mid July – Late August
• Knowledge Base & Service Catalog: Continue to build items not addressed for Go Live

Training & Access

• Agent Training: On Demand
• ServiceNow Late Access: 2-3 weeks post TeamDynamix Go-Live
• Decommission ServiceNow: by 9/6/2024

Phase 3: Continued TeamDynamix Buildout

Target Dates: 9/6/24 – 12/15/24

• Project Portfolio Management: Mid September – December
• Additional TeamDynamix Configuration: TBD
• Additional TeamDynamix Integrations: TBD