The RFP committee for the Customer Support Tool has selected four finalists to demonstrate their customer support solutions on campus.   A Quick Recap   The committee received ten qualified proposals on September 4th and evaluated hundreds of pages of … Read more

ITS posted a request for proposal (RFP) for a new Customer Support Tool to replace the ServiceNow tool on July 31. What you need to know: The proposal and evaluation scorecard were prepared and reviewed by the RFP committee. The … Read more

A few months ago, Kim Vassiliadis, Calvin Groves and I went on a tour of listening sessions to gather feedback on our ticketing platform, ServiceNow. Our ServiceNow contract is up for renewal in September 2024 and we wanted feedback from … Read more