TeamDynamix agents, It’s been a while since our last update — right at two months. I hope things are continuing to go well for you all. We already have almost 70,000 tickets in TDX — well done! We’re continuing our … Read more
TeamDynamix agents, Just a few quick updates for this edition. Standardized forms in TDNext If you create tickets in TDNext, you may have noticed that we updated the forms linked from the “Create New Ticket” buttons. Last week we standardized … Read more
TeamDynamix agents, I hope the start of the semester is going smoothly for everyone! ServiceNow data archive The ServiceNow data archive is now available! Access is restricted to TeamDynamix agents. Access the archive and the functionality details via: ServiceNow Data … Read more
TeamDynamix agents, Just a quick note this week before Fall Rush hits! ServiceNow data archive and read-only access We plan to share the ServiceNow data archive next week. Because it is still not ready, we’re extending ServiceNow read-only access until … Read more
TeamDynamix agents, We’ve been live for a month! In that time, you’ve worked more than18,000 tickets and 1,800 tasks, and weathered our first Major Incident (CrowdStrike) with 846 child tickets! How is TDX working for you? We want to hear … Read more
TeamDynamix agents, We’re two weeks in, I hope everyone is still feeling good! Just a few quick notes this week. ServiceNow access Previously, we communicated that ServiceNow late access would run through July 31. Now we’re extending this with read-only … Read more
TeamDynamix agents, We’re one week in! We’ve already had over 4,800 tickets and 600 tasks entered in TeamDynamix since go-live. I hope everything is going smoothly for you all. Please remember to give yourselves and others patience as we settle … Read more
TeamDynamix agents, Welcome to TeamDynamix! You made it — today is go-live day! TeamDynamix is now the customer support tool behind help.unc.edu. We know it has been a lot of work learning TDX and setting yourself up for success during … Read more
TeamDynamix agents, It’s go-live week We’re finally here! TeamDynamix will replace ServiceNow as our customer support tool on Wednesday, July 10. The project team will make the change after business hours tomorrow evening, Tuesday, July 9. Late access in ServiceNow … Read more
TeamDynamix agents, I hope the first week of early access was fruitful for all of you. We’re a week and half from go-live! Early access office hours Reminder: We will hold office hours through Wednesday of this week for you … Read more