TeamDynamix agents,  Welcome to TeamDynamix early access!   Starting today, you have access to TDNext, the Agent side of TeamDynamix (TDX). Keep in mind we are still finalizing the system for go-live, but as promised we are opening it up early … Read more

Future TeamDynamix agents, We’re getting close! We’re keeping this update short to highlight these key notes. Recording of town hall from June 12 If you missed the town hall on Wednesday or want to share it with your teammates, you … Read more

Future TeamDynamix agents, Time for another update! Reminder: Self-selecting primary group In the last agent email, we asked you to review the spreadsheet below and select the group that should be your primary group by entering “yes” in the “primary … Read more

Future TeamDynamix agents, Project updates are now bi-weekly! Let’s dig in. Town hall recording We had an overwhelming response to the town hall on Tuesday — more than 450 people attended live. Thank you! If you couldn’t attend the session or … Read more

ServiceNow Fulfillers, It’s been less than a month since our last update, but we want to give you ample notice of our TeamDynamix (TDX) Town Hall webinar on May 14th. Town Hall webinar We’ll hold a Town Hall on Tuesday, … Read more

ServiceNow Fulfillers, Time for another installment of your monthly update. I’ll jump right into the things you care about. Project Calendar A high-level project calendar is now available. It can be seen on the project website: Customer Support Tool Project Calendar. … Read more

ServiceNow Fulfillers, This is your regularly scheduled Customer Support Tool project update, albeit about a week late — my apologies! We are fully in project mode and working on the foundations in TeamDynamix (TDX). Through our planning, the work is … Read more

ServiceNow fulfillers, This is your first official update on the Customer Support Tool project! As you may know, TeamDynamix (TDX) is the vendor we selected in December from our Customer Support Tool RFP. TDX was the top scorer across all … Read more

To prepare for the transition to TeamDynamix, the ServiceNow team has officially moved to “break-fix” mode. This means the ServiceNow team is no longer accepting requests for modifications to ServiceNow. Team members will complete all Requests that are currently in … Read more

I know it’s been a long wait, but today I’m pleased to announce that TeamDynamix is our official, selected vendor from our Customer Support Tool RFP process. A big thank you to the members of our RFP committee, vertical team leaders, and vertical team … Read more