TeamDynamix agents,
We’re two weeks in, I hope everyone is still feeling good! Just a few quick notes this week.
ServiceNow access
Previously, we communicated that ServiceNow late access would run through July 31. Now we’re extending this with read-only access through August 12. July 31 is still the last day you can update ServiceNow tickets.
ServiceNow data archive
We are making progress on the ServiceNow data archive and will share details soon. For now, if you know you’ll need to access your groups’ old tickets regularly, you can export them from ServiceNow. If you need assistance with this, please submit a request via TeamDynamix Platform and Engagement Services.
TeamDynamix office hours
If you missed last week’s email, we’ve extended office hours until the beginning of the Fall semester. We’re holding them weekly, and you can find the details on our Events Calendar. Remember, you don’t have to stay for the entire hour — you can come, ask a question and drop off!
If you have questions or issues outside of office hours, you can submit a ticket from the client portal to the TeamDynamix team or assign a ticket directly to ITS-TeamDynamix in TDNext.
Best,
Calvin Groves, Director of Customer Support & Outreach