TeamDynamix agents,
Welcome to TeamDynamix early access!
Starting today, you have access to TDNext, the Agent side of TeamDynamix (TDX). Keep in mind we are still finalizing the system for go-live, but as promised we are opening it up early to allow you to get some hands-on experience.
Your responsibilities
As you work in TDX between now and go-live on July 10, please remember the following:
- The system is not finished. You may see things changing from day to day.
- This is a production environment. Notifications will go out to both requestors and responsible people/groups.
- Do not create tickets in a customer’s name during this early access period. If you are moving tickets from ServiceNow, use your name in the Requestor/Requested for field and note the customer’s name in a comment. After go-live, you can go back and change it.
- Do not assign tickets to other groups during this early access period. There is no expectation that anyone work tickets in TDX until go-live.
- Use this time to test your services and tickets from the customer side (TDClient) and the agent side (TDNext).
Send any corrections to TeamDynamix@unc.edu. Note: this email address is only for corrections, not additions or enhancements.
Accessing TeamDynamix
Client portal (TDClient): https://tdx.unc.edu/
- This is where help.unc.edu will redirect to at go-live.
- Until go-live, you will need to sign in (top right in the header) to see the service catalog and knowledge base.
Agent side (TDNext): https://tdx.unc.edu/TDNext/
- You can also access TDNext from the client side either by clicking your name in the header once logged in, or via the “Agent login” link in the footer.
If you have questions
During early access, if you have questions or need help, we are holding office hours every day this week and Monday – Wednesday of next week. You can find the details on the Events Calendar on the Customer Support Tool website. You don’t need to register. You can drop in, ask your question and leave when you’re finished.
Training
If you missed Level 1 training last week, or want a refresher before Level 2, the recording is posted on the Training Information page. You still have time to register for one of the two Level 2 training sessions this week if you work in the system regularly. We also have two specialized workshops this week: one for Change Management – CAB Workflow (for anyone who submits changes as well as those who approve them) and one for Reporting and Dashboards. You can register for all the trainings from the Training Information page.
Ready, set, go!
Calvin, Director of Customer Support & Outreach