Resume

University of North Carolina at Chapel Hill
Master of Arts
(2023 – 2024)

Masters in Educational Innovation, Technology, and Entrepreneurship. Courses include Programming, Learning Analytics, and Design of Emerging Technology.

University of North Dakota
Certificate in Instructional Design & Technology
(2020 – 2021)

Courses include Instructional Systems Analysis & Design, Introduction to Web-Based Instruction, and Instructional Simulations & Games.

University of North Carolina at Chapel Hill
Bachelor of Arts
(2009 – 2013)

Majored in English and Psychology. Courses include Child Psychology, Feminist Latina Literature, and Medicine, Literature, and Culture.

UNC School of Government
Graduate Intern
(2023 – 2024)

In collaboration with the School of Government Instructional Design team, I evaluated, edited, and created online learning experiences. I conducted an accessibility review of online training modules and brought the training into compliance. For the same course, I developed Canvas Badges and plans to implement them.

UNC School of Education
EdIT Assistantship
(2024 – 2024)

I worked closely with the IT staff of the School of Education to assist faculty, students, and staff with their information technology needs. I fielded incoming requests, developed an on-boarding course for future graduate assistants, and assisted the School of Education staff, faculty, and students with a wide variety of software packages and IT services.

Buckley Public Service Scholars
Graduate Assistant
(2023 – 2024)

I proposed and facilitated three skills trainings each semester for Buckley Public Service Scholars (BPSS) participants. Topics include video editing with Adobe Premiere Pro, foundations of literacy tutoring, and working with subject matter experts. I also evaluated and reviewed BPSS portfolios submitted by graduating seniors.

Academic Support Program for Student-Athletes
Psychology Tutor
(2023 – 2023)

I tutored fourteen student-athletes taking Psychology 101. I advised on best practices for studying and research, created interactive review exercises, and helped students develop personal connections to course content.

Malwarebytes
Education Specialist
(2022 – 2023)

I led the production of customer-facing educational materials for software feature releases. I scripted, filmed, and edited a library of videos for software product education. The videos were published on YouTube, Vimeo, and embedded into Zendesk support articles. I also developed the curriculum and content for two instructor-led software product education courses for customers and staff. 

• Increased YouTube channel’s views by 604% from 2021 to 2022
• Expanded accessibility with captions on all videos

The Association of Legal Administrators
Learning Designer
(2020 – 2022)

I planned, scheduled, and delivered learning programs for the membership. I designed and developed interactive e-learning courses using Articulate Storyline 3. I implemented and migrated content to an Elevate learning management system (LMS). I also managed registration, profiles, site design, course setup, and reporting in the LMS. 

• Increased e-learning course revenue by 70%
• Oversaw 300% revenue growth from instructor-led courses between 2020 and 2021

Neon One
(2016 – 2020)

Training & Development Specialist

I designed and taught beginning and intermediate product training courses for organization staff. I created the educational content for a partner certification program. I scripted, filmed, edited, and produced software product education courses for customers. I created these materials using a variety of media: interactive stories with Twine, animated Vyond explainers, and SCORM-compliant materials with Camtasia. I also identified, implemented, and managed LearnUpon LMS. I established a style guide to update public technical documentation with the Technical Support Team. I advised the product team on in-product wording and client use cases based upon my experience in training.

• Earned an average 5/5 star rating on technical training courses for customers, partners, and staff

Nonprofit Database Consultant

I identified client needs for database structure, reporting requirements, and donor communications. I analyzed customer data to determine the method of import. I then trained individual clients on how to use NeonCRM via web, phone, and in-person consultation. Concurrently, I managed the creation of a fleet of customer education videos. 

Durham Literacy Center (2013 – 2016)

GED Program Coordinator & Lead Instructor

I taught 5 multi-level classes in the Durham County Detention Center each week. I increased compliance with data collection requirements by periodically testing students. I also supervised and mentored an instructor new to education.

• 77.3% of post-tested students improved their standardized test score by at least one grade level
• Implemented a diagnostic system to decrease the time between testing students and providing targeted instruction 

NC Literacy Corps Americorps Service Member

I recruited, oriented, and managed over 100 volunteers. I identified 210+ students’ diverse educational needs and paired them with volunteer tutors. I also taught students using an Orton-Gillingham approach and the STAR Toolkit.